Frequently Asked Questions

The diagnostic/trip fee is $120 unless you have a maintenenance agreement then it is $95. This includes the first hour of diagnostic any additional hours needed for diagnostic will be charged at $75 per hour; once the technician finds the problem he will discuss the cost to fix the problem with the homeowner. If the homeowner chooses to have the problem fixed that day the diagnostic/trip fee will not be charged. If we have to return at a later date to fix the problem no trip charge will be applied to the second visit if it is scheduled within a week of the original call. 

Due to the unique setup of homes we need to have a technician do an in home estimate for any item larger than an AprilAire 700 humidifier. During the estimate the customer can ask questions and will have the comfort in knowing they are getting exactly what they need for their home.  Please call the office or request an appointment to get on the schedule

We know that our AC’s and Furnace’s tend to break at the most inopportune time. We do offer financing through GreenSky and Wells Fargo. If you are interested in financing please contact the office for an application link. 

We offer emergency service for an additional charge to our warranty customers and our Peak Program Customers.  Our normal operational hours are Monday-Friday 7:30 AM - 4:30PM. For more information on becoming a Peak Program Customer please visit the Peak Program page on our website. 

We offer EITHER a 5% military discount, a 5% senior discount, or a 15% Peak Program discount on all service calls. Any discounts for installations will be listed on your personalized estimate. 

It is recommended that any standard 1” furnace filter should be changed once a month. These filters can be found at your local hardware store or through Mountain Air. A media filter should be changed 1-2 times a year depending on conditions. Humidifier pads or canisters should also be changed yearly and can be purchased from Mountain Air. 

Due to the nature of the service industry we are unable to know before-hand how long a call may take. If a unit needs to be fixed it could take our technicians anywhere from 1 hour to 3 hours or more. In order to fix problems the same day as much as possible, we need to offer a window of time for the technician to arrive. Our technicians do call the number you provide when they are on their way, so you usually get at least a 30 minute heads up before they arrive.

If you smell gas, get out of your house and call your gas utility company immediately. They have emergency response teams for that situation. Call Mountain Air for further service if needed.  

While we appreciate that you are trying to troubleshoot a problem on your system, for liability reasons we can only recommend that you schedule a service call. Please refer to our Helpful Hints page for some basic items to check before you schedule an appointment. 

Our trained technicians will evaluate your specific needs and make recommendations based on the best solution.